Data Deletion Instructions

1. How to Request Data Deletion

To request deletion of your personal data, please email us at:

stanley@yumstone.sg

Please include the following information so that we can identify your record:

• Your full name
• Your registered mobile number
• Your email address, if applicable
• Merchant / restaurant name, if applicable
• Membership ID or customer account number, if known
• A clear statement that you are requesting deletion of your personal data

Example email subject:

Data Deletion Request

2. Verification

For security reasons, we may need to verify your identity before processing a deletion request. We may contact you for additional information if required.

3. Processing Time

We will review and process valid deletion requests within a reasonable time, subject to applicable laws and operational requirements.

4. Data That May Be Deleted

Where applicable, we may delete or anonymise personal data such as:

• Name
• Mobile number
• Email address
• Membership profile information
• Marketing consent records
• Communication preferences
• CRM / membership account information

5. Data That May Need to Be Retained

Some information may need to be retained where required or permitted by law, contract, audit, accounting, security, dispute resolution, or legitimate business purposes.

This may include:

• Transaction records
• Payment records
• Invoices
• Audit logs
• Security logs
• Records required by law or regulation
• Records required by the merchant for legitimate business operations

Where deletion is not possible, we may restrict, anonymise, or retain the data only as required.

6. WhatsApp and Marketing Opt-Out

If you only wish to stop receiving WhatsApp or marketing messages, you may unsubscribe instead of deleting your full account.

You may:

• Reply “STOP” to a WhatsApp marketing message where supported
• Contact the merchant directly
• Email stanley@yumstone.sg with your registered mobile number and merchant name

7. Merchant-Controlled Data

Some customer data may be controlled by the merchant or restaurant that you registered with. In such cases, Yumstone may assist by forwarding or coordinating your request with the relevant merchant where appropriate.

8. Contact Us

For data deletion requests or related questions, please contact: