Terms of Service

1. Our Services

Yumstone provides F&B technology solutions including, but not limited to:

• POS systems
• QR ordering
• CRM and membership systems
• Loyalty and rewards features
• Payment integration
• Reporting tools
• WhatsApp customer engagement and marketing tools
• Related software, integration, support, and digital services

2. User Responsibilities

Users and merchants agree to:

• Provide accurate and complete information
• Use the services only for lawful business purposes
• Keep login credentials secure
• Not misuse, disrupt, reverse engineer, or interfere with the services
• Not upload malicious code, spam, or unauthorised content
• Comply with applicable laws and regulations, including data protection, consumer protection, marketing, and messaging rules

3. Merchant Responsibilities

Merchants using Yumstone services are responsible for:

• Ensuring they have proper authority to collect and process customer data
• Obtaining valid customer consent where required
• Ensuring marketing messages are lawful, accurate, relevant, and not misleading
• Respecting opt-out and unsubscribe requests
• Maintaining the accuracy of customer, product, pricing, promotion, and outlet information
• Complying with WhatsApp Business Platform rules, Meta policies, and applicable laws where WhatsApp messaging is used

4. WhatsApp and Messaging Services

Where Yumstone provides tools for WhatsApp or other customer communications:

• Messages must only be sent to customers where proper consent has been obtained
• Marketing messages should be expected, timely, and relevant
• Opt-out instructions should be provided where applicable
• Merchants must not use the system for spam, unlawful promotions, harassment, misleading content, or unauthorised messaging
• Yumstone may suspend access to messaging features if misuse, complaints, or compliance risks are detected

5. Account Access and Security

Users are responsible for maintaining the confidentiality of their login credentials. Yumstone is not responsible for losses caused by unauthorised access due to user negligence, weak passwords, or credential sharing.

6. Fees and Payment

Fees for Yumstone services may be set out in separate quotations, agreements, invoices, or subscription plans. Unless otherwise stated, fees are payable according to the agreed payment terms.

7. Service Availability

Yumstone will use reasonable efforts to maintain service availability. However, we do not guarantee uninterrupted, error-free, or delay-free service. Services may be affected by maintenance, internet issues, third-party platforms, payment providers, cloud providers, or force majeure events.

8. Third-Party Services

Our services may integrate with third-party platforms, including but not limited to WhatsApp Business Platform, Meta, payment providers, cloud hosting providers, and other technology services.

Yumstone is not responsible for the availability, policies, pricing, changes, or performance of third-party services.

9. Intellectual Property

All software, designs, documentation, system architecture, user interfaces, trademarks, logos, and related materials provided by Yumstone remain the property of Yumstone or its licensors, unless otherwise agreed in writing.

Users and merchants are granted a limited, non-transferable right to use the services for their business operations according to the agreed terms.

10. Data Protection

Yumstone will handle personal data in accordance with its Privacy Policy and applicable data protection laws. Merchants are responsible for ensuring they have proper consent and legal basis for customer data used in the services.

11. Suspension or Termination

Yumstone may suspend or terminate access to the services if:

• Fees are not paid
• The system is misused
• There is suspected fraud, security risk, or unlawful activity
• The user or merchant violates these Terms
• Continued service may create legal, compliance, or reputational risk

12. Limitation of Liability

To the maximum extent permitted by law, Yumstone shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, loss of business, or service interruption.

13. Changes to These Terms

Yumstone may update these Terms from time to time. The updated version will be posted on this page with the latest updated date.

14. Contact Us

For questions about these Terms, please contact: